Important Information
Apartment Rotorua Policies
To help make your stay at Pukaki Holiday Apartments in Rotorua as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
- Internet
WiFi is available in the hotel rooms and is free of charge.
- Parking
Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.
- Pets
Pets are not allowed.
- Children and extra bed policy
Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 2 years old stay for free when using an existing bed. Children from 3 years old to 17 years old stay for NZD 60 per person per night when using an existing bed. People no matter the age stay for NZD 100 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- Important Information
Please inform Pukaki Holiday Apartments of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. You are kindly requested to present a valid credit card upon arrival. Please note that there is a 3% charge when you pay with a Visa or Mastercard credit card and a 4% charge when you pay with an American Express credit card. Please contact the property prior to your arrival to leave an email address or NZ mobile phone number, so you can receive check in instructions. For further information please contact the property in advance, using the contact details found on the booking confirmation.